Delete your account or data

This page explains how to ask BoltAssist AI to delete a BoltAssist account and the personal information associated with it. It covers BoltAssist, Mission Control and the BoltAssist Pay app.

Uninstalling the BoltAssist Pay app removes its sign-in from your phone, but it does not delete your account or your business's records.

Who can ask

A business owner can ask us to delete the business's BoltAssist account and its information.
A team member can ask us to delete their own login and personal information. An owner or admin can also remove a team member, a payments device or an operator in Mission Control.
A customer of a business that uses BoltAssist can ask that business directly, or contact us. Where we process information on behalf of a business, we may coordinate with that business to respond.

How to ask

Email privacy@boltassist.ai from the email address on the account. Include the business name and tell us what you would like deleted: the whole account, or only some information. Owners and admins who are signed in can also ask through Help & Support in Mission Control.

Before we act, we verify that the request comes from the person it concerns: we reply to the email address on the account, and we may ask for details only the account holder would know. A request to delete a whole business account must come from the business's owner.

What is deleted

When we delete an account, we delete or make non-identifying the personal information associated with it, such as logins, team member details, customer and appointment records, conversation records, and BoltAssist Pay device and operator records.

If the business has an active subscription, we will confirm its cancellation with you first.

What we keep

Some records must be kept for legal, tax, accounting, security, fraud-prevention or dispute reasons, even after an account is deleted:

BoltAssist Pay transaction records: sales, payments, tips, refunds, payouts and disputes.
Subscription and billing records, and the records of the terms you accepted.
Records needed to investigate fraud or security incidents, or to answer a legal request.

We keep these records only as long as those reasons require, and then delete them or make them non-identifying. For tax records in Canada, this is generally six years from the end of the tax year they relate to, as the Canada Revenue Agency requires.

Stripe, our payment provider, holds its own records of your business's payment account, payments, payouts and identity verification. Deleting your BoltAssist account does not delete them: Stripe keeps them under its own privacy policy and legal obligations. For those records, contact Stripe.

When

We will confirm that we received your request and respond within 30 days, including what was deleted and anything we must keep.