IndustriesHealthcare & Medical Services
A reliable first point of contact for every patient call.
BoltAssist answers administrative calls around the clock — approved office questions, appointment inquiries, department routing and callback requests — so your staff can focus on the patients in front of them.
What BoltAssist handles
Administrative call answering
Answers front-desk and general calls with the information your organization has approved.
Appointment inquiries
Handles appointment requests and questions within the workflows you configure.
Department and staff routing
Connects callers with the right department, team or person.
Callback capture
Records callback requests with the caller's details and reason for calling.
Configurable after-hours handling
You decide what happens outside office hours: information, a callback request or routing to an on-call line.
Business-specific intake
Collects the administrative details your team needs before following up.
Built for
- Hospitals and health systems
- Hospital administrative offices
- Medical clinics
- Specialist practices
- Dental practices
- Chiropractic clinics
- Physiotherapy clinics
- Registered massage therapy
BoltAssist supports administrative communication only. It does not provide medical advice, diagnosis, clinical triage or treatment. Telephony, data-handling and security requirements are reviewed with your organization during onboarding. Live transfers and routing are included from Starter. On Essential, callers leave a callback request.
Talk with our founder about your organization.
See how BoltAssist would handle your administrative calls, and review your requirements together.